We hear bad things about the NHS. We are led to believe that all staff are stressed to blazes and unable to function properly in a broken system. But far from it. My conclusions from my brief period as voyeur are that these guys know how to make a system work. I think industry can learn a lot from the way that hospital staff interact. Here's the story that illustrates how.

• Reviewing the current approach to recruitment and selection;
• Identifying exactly where and how this old approach is broken;
• Underpinning the new approach, starting with job purpose;
• Building the new approach as a process from job to jobholder; and
• Illustrating the elements of the process, setting the scene for other webinars.

TimelessTime has been providing support to clients for almost 10 years on the themes of human resource management and organisational development. In that time, we have advised thousands of managers on a wide variety of subjects – some straightforward and some very complex. Find out how we can support you, using our expert knowledge in law, psychology, economics and evidence-based management practices.

There are three centres of interest. Firstly, managers want to control anything that heightens costs. Secondly, managers are interested in anything that affects productivity such as competence, behaviour and the exploitation of technology. Thirdly, managers focus on variables that reduce competitive advantage through low staff motivation. This covers variables like commitment, engagement and leadership. But reports produced must provide insight. Here's how.

Many espouse the need for improved productivity but few have a formula for how to achieve it. In a Guardian article, the New Economic Foundation argues that if consumers have more money in their pockets, they will spend it. Spending is encouraged by giving employees more annual holidays. Firms will spend the resulting increased profits by investing in productivity. So, increased spending by reducing taxes, increasing minimum wage and giving more holidays will cause increased productivity. But will it work?

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