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60 years of HR and OD experience to civil society organisations and commercial firms available to you in direct support.
60 years experience civil society organisations and commercial firms available to you in management tools.
60 years experience civil society organisations and commercial firms in models and methods published in our management books.

browse our extensive knowledgebase on management substantial book discounts for firms/organisations

So refreshing to have a book where all the research and theory of managing people has been distilled down for you and served up in a practical way that can help managers apply this best practice to real situations.
Robbo, HR Manager, Accreditation firm

In the book, regular reflections ask you to consider your own firm and how you might apply that theory. I found those reflections to be thought-provoking and, in many cases, revealing. I will definitely be a better manager having read this book. Highly recommended.
DanB, Manager, Big 4 consulting firm

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About volunteers and technology

Written 16th July 2024. 7 min read

Technology gives humans the ability to do things that, without the technology, they would not be able to do. The balance point between competence and technology is for the manager of volunteers to select. We discuss the concepts here.

Instructing volunteers

Written 15th July 2024. 5 min read

The simplest form of instruction in managing volunteers is the verbal order. But that's seldom enough. Most CSOs develop beyond issuing verbal instructions throughout the day. Most move to a document-based operating system. This discusses an approach.

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Keeping records on volunteers

Written 27th April 2024. 6 min read

It’s logical that the manager of volunteers would want to keep records that describe the characteristics of each volunteer they are responsible for. All CSOs should recognise that their managers are going to hold this sort of data. Here's a guideline.

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