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About Management: People and Operations

26th January 2021
WebinarPresented by John Berry & Sue Berry

Each month we introduce, explain and take questions from attendees on a particular aspect of management. The sessions last just one hour. The eleven topics are taken from our book Because Your People Matter: a playbook for management excellence.

This chapter we develop several definitions of quality but centre on the thought that quality is doing what is agreed with the customer or end user. Even if that agreement is tacit and the subject of societal norms

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